Reviews & reputation

Ask customers for Google reviews by SMS and draft replies

Verified against sourcen8nIntermediate

Summary: Ask customers for Google reviews by SMS and draft replies is an AI-agent recipe for small businesses in the Reviews & reputation category. Problem it solves: Forgetting to ask for reviews. Built with n8n; difficulty: Intermediate. Cost: Template: $0 on n8n.io. Running n8n and the connected APIs costs extra (not priced here). Verified against its primary source on 2026-10-16.

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Help me set up this AI-agent recipe for my small business: "Ask customers for Google reviews by SMS and draft replies".

Problem it solves: Forgetting to ask for reviews
What it does: Daily at 6 PM, texts the review link to today's completed-job customers (not asked in 90 days), sends one reminder after 5 days, polls new reviews every 6 h, and drafts replies
Who it's for: Plumbers, clinics, salons, contractors, restaurants
Agent / tools: n8n + Twilio + Google Sheets + Gmail + OpenAI
Inputs: Completed jobs sheet; review link
Outputs: SMS requests/reminders; reply drafts; logs
Prerequisites: n8n, Twilio, OpenAI, Google Sheets
Difficulty: Intermediate
Cost (as stated by the source): Template: $0 on n8n.io. Running n8n and the connected APIs costs extra (not priced here).
Warnings: Get customer consent before texting (TCPA rules apply in the US)
Primary sources: https://n8n.io/workflows/20580

Using only the sources above, give me step-by-step setup instructions, list the accounts and API keys I need, and point out the warnings I should handle before going live. Ask me about my business details before assuming anything.

What it does

Daily at 6 PM, texts the review link to today's completed-job customers (not asked in 90 days), sends one reminder after 5 days, polls new reviews every 6 h, and drafts replies

Warnings & notes

Warnings & notes: Get customer consent before texting (TCPA rules apply in the US)

Details

Problem it solves: Forgetting to ask for reviews
Who it's for: Plumbers, clinics, salons, contractors, restaurants
Agent / tools: n8n + Twilio + Google Sheets + Gmail + OpenAI
Inputs: Completed jobs sheet; review link
Outputs: SMS requests/reminders; reply drafts; logs
You'll need: n8n, Twilio, OpenAI, Google Sheets
Difficulty: Intermediate
Cost: Template: $0 on n8n.io. Running n8n and the connected APIs costs extra (not priced here).
Only costs stated publicly by the source are shown. Running the tools usually has its own costs.
Date checked: 2026-10-16
Review status: Verified against source

Primary sources

https://n8n.io/workflows/20580

Summary written by Pymzo from the source. We are not affiliated with the author or tools unless labeled.