Customer support

WhatsApp FAQ bot answering from a Google Doc

Verified against sourcen8nIntermediate

Summary: WhatsApp FAQ bot answering from a Google Doc is an AI-agent recipe for small businesses in the Customer support category. Problem it solves: Same WhatsApp questions all day. Built with n8n; difficulty: Intermediate. Cost: Template: $0 on n8n.io. Running n8n and the connected APIs costs extra (not priced here). Verified against its primary source on 2026-10-16.

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Help me set up this AI-agent recipe for my small business: "WhatsApp FAQ bot answering from a Google Doc".

Problem it solves: Same WhatsApp questions all day
What it does: Customer messages your WhatsApp Business number, and the bot reads your policy/FAQ Google Doc to reply
Who it's for: Restaurants, gyms, agencies, local SMBs
Agent / tools: n8n + WhatsApp Business + Google Docs + Gemini
Inputs: FAQ/policy Google Doc; WhatsApp messages
Outputs: Automated WhatsApp answers
Prerequisites: n8n, WhatsApp Business (Cloud API), Gemini key
Difficulty: Intermediate
Cost (as stated by the source): Template: $0 on n8n.io. Running n8n and the connected APIs costs extra (not priced here).
Warnings: WhatsApp-first; useful if your customers prefer WhatsApp
Primary sources: https://n8n.io/workflows/4966

Using only the sources above, give me step-by-step setup instructions, list the accounts and API keys I need, and point out the warnings I should handle before going live. Ask me about my business details before assuming anything.

What it does

Customer messages your WhatsApp Business number, and the bot reads your policy/FAQ Google Doc to reply

Warnings & notes

Warnings & notes: WhatsApp-first; useful if your customers prefer WhatsApp

Details

Problem it solves: Same WhatsApp questions all day
Who it's for: Restaurants, gyms, agencies, local SMBs
Agent / tools: n8n + WhatsApp Business + Google Docs + Gemini
Inputs: FAQ/policy Google Doc; WhatsApp messages
Outputs: Automated WhatsApp answers
You'll need: n8n, WhatsApp Business (Cloud API), Gemini key
Difficulty: Intermediate
Cost: Template: $0 on n8n.io. Running n8n and the connected APIs costs extra (not priced here).
Only costs stated publicly by the source are shown. Running the tools usually has its own costs.
Date checked: 2026-10-16
Review status: Verified against source

Primary sources

https://n8n.io/workflows/4966

Summary written by Pymzo from the source. We are not affiliated with the author or tools unless labeled.